Reviewed: February 2022
We want to ensure all of our services are efficient, sustainable and enjoyable and this means ensuring the costs of delivering the services are covered and fees are paid on time and in full, where fees go unpaid, it becomes harder for us to deliver the service our customers expect. These terms govern how we collect payments and what happens if your account falls into arrears.
Minimum Commitment Periods
We expect all customers who enrol on our regular sessions and events to adhere to a minimum commitment period equal to 6 months; if a session is interrupted due to venue closures, for example, the same interruption would apply to the minimum commitment period. Payments are scheduled for 6 months in advance except where otherwise stated.
Minimum commitment periods do not apply to taster sessions, prior to enrolment, or special events such as Hunted, Festivals, Camps, Parties, etc.
If you’d like to cancel before the end of your minimum commitment period, please see our Cancellations Policy which can be found here.
Direct Debits
We take all payments for our regular sessions by direct debit, these payments are covered by the direct debit guarantee and are collected by GoCardless. If your bank or building society does not accept Direct Debit instructions, you must pay using single payments and a surcharge will be applied to cover the increased costs of processing your payments, you will forfeit any monthly subscription guarantee (see below).
Direct Debits are usually collected on the first day of every month unless otherwise agreed. Your first payment will be adjusted to accommodate any taster sessions or balances equivalent to a full month. As a representative example, if we assume there are 4 weeks in a month and you register with us after week 1 and attend two free taster sessions in weeks 2 and 3 and the 4th week is the first paid session, your monthly invoice will be adjusted to reflect a 75% discount to accommodate the first three weeks out of four with only the fourth week being payable; if the monthly fee is £20, you would be charged £5 after the 75% discount.
The Direct Debit Guarantee
- This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.
- If there are any changes to the amount, date or interval of your Direct Debit, GoCardless will notify you 3 working days in advance of your account being debited or as otherwise agreed. If you request GoCardless to collect a payment, confirmation of the amount and date will be given to you at the time of the request.
- If an error is made in the payment of your Direct Debit, by GoCardless or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank.
- You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.
Single Payments
Single payments can be collected by either making payment via the website or by paying by card at the session or event. You will be charged the single-session fee where applicable, even if you have committed as a regular attendee. You may pay be card or cash and a receipt will be provided, it is your responsibility to look after your receipt as a new receipt may not be issued. For duplicate receipts, an admin fee may be payable.
Refunds
Refunds may be provided in the event of a session being cancelled or if you are unable to attend a session or event subject to the event terms and conditions. Refunds for non-attendance are provided at the discretion of the session or event organisers. Notice of non-attendance must be provided at least 72 hours before the session or at least 28 days before the start of the event.
If you have paid a deposit and have to cancel the event, no refund for the deposit will be due. Charges may still apply for any out of pocket expenses incurred, including but not limited to staff costs, time, materials, equipment, etc. We are not obligated to provide evidence of costs.
If you cancel your enrolment within the 6-month minimum commitment, you will be required to pay for the full 6 months except where agreed in writing otherwise.
Taster Sessions
If you are invited to a taster session and accept the invite, you are agreeing to be bound by these terms.
We offer all customers at least one free taster session for all of our regular sports sessions, this excludes our special events including Hunted, Nerf Camps, Holiday Activities, Parties, etc. These taster sessions costs us money to host and when a customer fails to attend the taster session the agreed to, not only does it cost us money but it also takes away a valuable opportunity from another customer. As a result, we have to charge the customers who fail to attend the taster sessions they agree to attend. These charges will be applied based on a minimum commitment of one month. As a representative example, if a taster session is for a session which is weekly, they will be charged the single payment amount multiplied by the number of weeks in the month (usually 4.34 weeks). This penalty is designed to deter no-shows and make available the spaces they would fill to other more willing customers.
If you are unable to attend a taster session, you must let us know at least 72 hours before the taster session is due to take place to avoid the penalty as this allows us enough time to book another customer onto the session in your place.
If, at the end of the taster session, you do not wish to attend the next taster session (if applicable), the same rules as above apply.
If, after the taster session(s), you wish to continue attending, you must arrange payments as outlined in these terms and conditions. If a payment arrangement is not made and you continue to attend the sessions, you agree to be bound by these terms and to make good any arrears that arise as a result.
Arrears & Collections
If your account falls into arrears, we reserve the right to instruct debt collection agencies to act on our behalf to recover any amounts outstanding. We may also seek legal action to recover the arrears, plus any costs associated with collection. You will be afforded an opportunity to make payment by way of reminder invoices being sent to you.
A final letter before action will be sent to you once the account is at least three months overdue except where a payment plan is agreed and adhered to, this letter before action will provide you with 7 days to make payment before proceedings are started to recover the balance.
If proceedings are issued, the costs associated with this will be added to the account payable by the customer.
If a payment plan is agreed upon and the customer fails to make payments on time and in full on at least one occasion, proceedings may be immediately issued and the payment plan agreement will be revoked.
If legal action is taken against you, you reserve the right to seek your own, independent legal advice.
If you find yourselves unable to pay due to affordability or exceptional circumstances, A Hill Sport LTD has processes in place for dealing with these, however, any issues with payments must be raised to the attention of the managing director of A Hill Sport LTD immediately and within 24 hours of a missed payment. Some support we may be able to offer includes payment plans, fee exemptions, reduced fees, fee deferrals or funded placements where applicable.